🌿 Frequently Asked Questions (FAQs)
What is Sound & Soul Body Co?
Sound & Soul Body Co is a handmade body care brand inspired by music, creativity, and self-expression. Our products are thoughtfully crafted to nourish the skin while honoring the connection between sound, soul, and self-care.
Are your products handmade?
Yes. All of our body butters and balms are handmade in small batches to ensure quality, freshness, and intention in every product.
📦 Orders & Shipping
How long does it take to process my order?
Because our products are handmade to order, processing time is typically 5–7 business days. This timeline may vary depending on the product ordered and the quantity purchased.
When will my order ship?
Orders ship after the creation process is complete. You will receive a confirmation and tracking information once your order has been shipped.
Do you offer expedited shipping?
At this time, expedited shipping options may be limited due to the handmade nature of our products. If you have a time-sensitive request, please contact us before placing your order.
Do you ship internationally?
International shipping availability may vary. Please check our shipping policy or contact us directly for current options.
🧴 Ingredients & Formulations
🫙 What ingredients are used in your body butters?
Our whipped body butters are formulated with nutrient-rich, skin-loving ingredients:
• Butyrospermum Parkii (Shea) Butter – Rich in vitamins A and E, shea butter deeply moisturizes, supports skin barrier repair, and helps reduce dryness and inflammation.
• Mangifera Indica (Mango) Seed Butter – Lightweight yet nourishing, mango butter improves skin elasticity, softens rough areas, and helps protect against environmental stressors.
• Persea Gratissima (Avocado) Oil – High in oleic acid and antioxidants, avocado oil penetrates deeply to hydrate, soothe irritation, and support collagen production.
• Simmondsia Chinensis (Jojoba) Seed Oil – Structurally similar to the skin’s natural sebum, jojoba oil helps balance moisture, improve skin texture, and support barrier function.
• Zea Mays (Corn) Starch – Used to create a soft, silky finish while helping absorb excess oil without clogging pores.
• Essential Oils – Selected for aroma and functional skin benefits, including soothing, calming, or uplifting properties depending on the blend.
• FDA-Approved Mica Colorants – Used for aesthetic enhancement only and approved for cosmetic use.
✨ What ingredients are used in your Skin Repair Balms?
Our skin repair balms are formulated to support dry, irritated, or compromised skin:
• Sweet Almond Oil (Prunus Amygdalus Dulcis) – Rich in fatty acids and vitamin E, it helps soften skin, improve tone, and soothe irritation.
• Jojoba Oil (Simmondsia Chinensis) – Supports skin healing, balances moisture, and helps protect the skin barrier.
• Shea Butter (Butyrospermum Parkii) – Provides deep nourishment and supports skin regeneration.
• Candelilla Wax (Euphorbia Cerifera) – A plant-based wax that helps lock in moisture and create a protective barrier without feeling heavy.
• Calendula Officinalis Seed Oil – Known for its anti-inflammatory and calming properties, calendula supports skin healing and reduces redness.
💚 Safety & Skin Concerns
Are your products suitable for sensitive skin?
Many customers with sensitive skin enjoy our products, but everyone’s skin is different. We recommend reviewing ingredient lists carefully and performing a patch test before full use.
Do you use synthetic fragrances?
No. Our scents come from essential oils only.
🎵 Collaborations & Partnerships
Do you collaborate with musicians?
Yes. Music is at the heart of Sound & Soul Body Co. Musicians can work with us in several ways:
• Affiliate Marketing (Sound & Soul Collective 🎶) – Earn commissions by promoting and selling our existing products to your audience.
• Co-Branded Products – Collaborate with us to create custom body butters, balms, or future products under a co-branded line.
• Merch Partnerships – Bands and musicians can offer their own exclusive skincare products as part of their merchandise for fans.
Do you offer wholesale pricing?
Yes. We offer wholesale pricing for business owners, bands, and creatives who want to carry or sell their own unique line of Sound & Soul Body Co products.
Is affiliate marketing only for musicians?
Not at all. Our affiliate program is open to artists, influencers, creatives, and happy customers who genuinely love and want to share our products.
How do I request a collaboration or partnership?
For custom collaborations, wholesale inquiries, or special partnership requests, please email hello@soundandsoulbodyco.com or reach out through our contact page.
⏎ Return Policy
Do you accept returns or exchanges?
Because our products are handcrafted, made-to-order, and intended for personal use, we do not accept returns once an item has been opened or used. This helps us ensure product safety, hygiene, and quality for all customers.
What if my order arrives damaged?
If your order arrives damaged or incorrect, we’re happy to help 💛
Please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the damaged item(s) and packaging
Once verified, we’ll offer a replacement at no additional cost to you or your money back.
What if I don’t like the scent?
Scent preference is very personal. While we can’t accept returns for scent dissatisfaction, we encourage customers to:
- Read scent descriptions carefully
- Reach out before purchasing if you have sensitivities or questions
We’re always happy to help you choose a scent that feels right.
Can I cancel or change my order?
Orders may be canceled or changed within 12 hours of purchase, as long as production has not begun.
Once an order is in production or shipped, it can no longer be canceled.
Do you offer refunds?
Refunds are only issued if:
- An item is unavailable and cannot be replaced, or
- A damaged/incorrect order cannot be resolved with a replacement
Refunds are processed back to the original payment method.
Are your products final sale?
Yes. Due to the nature of natural skincare and body products, all sales are considered final once shipped, except in cases of damage or fulfillment errors.
💌 Contact & Support
How can I contact Sound & Soul Body Co?
You can reach us anytime via email at hello@soundandsoulbodyco.com or through the contact form on our website. We do our best to respond within 1–2 business days.
🙂 We want our Fans to be happy
At Sound & Soul Body Co, customer satisfaction matters deeply to us. While we must maintain safety standards for skincare products, we approach every concern with care, fairness, and transparency.
Thank you for supporting handmade, artist-driven skincare.